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Conclusions and Recommendations

Customer satisfaction

Conclusions and Recommendations

Assessing the needs of the customer is a reliable foundation in achieving customer satisfaction which consequently contributes to extensive growth of the organization. Achievement of these objectives is determined by effectiveness of communication lines between the customers and business managers.

Effective communication will enable the customers to be fully responsive to the products and services they receive from the company. The top managers of the company must also be responsive to the needs of the customers which also contribute in shaping the value and orientation of the company. The contribution of Six Sigma policies also contributes significantly in improving the operations of the company and establishment of new culture that help in defining the reputation of the company. The contribution of Six Sigma principles in the form of improvement of business procedures contributes in enhancing business management leading to defect free products in the organization. This consequently reduces the cost of production in the company that in tern results to the production of high quality products at relatively low cost. The company is therefore in a position to offer affordable prized to the customers and thereby raising their level of satisfaction.

Maintaining a high level of customer satisfaction therefore requires that the organization emphasize on additional research in the Six Sigma principles which are potential tools of significantly improving the level of efficiency in the production processes in the company. A balance application of Six Sigma principles will earn more of the profits in the company from lower cost of production instead of high volumes of business. Additional information from research on the Six Sigma principles is likely to improve the efficiency of production which will in turn empower the company to be competitive and raise the level of customer satisfaction.

References

Adams, Cary W.; Gupta, Praveen; Charles E. Wilson (2003). Six Sigma Deployment. Burlington, MA: Butterworth-Heinemann

McCloskey, Deirdre N.; Stephen T. Ziliak (2008). The Cult of Statistical Significance: How the Standard Error Costs Us Jobs, Justice, and Lives. University of Michigan Press.

Pande, Peter S.; Neuman, Robert P.; Roland R. Cavanagh (2001). The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance. New York, NY: McGraw-Hill Professional.

Ruffa, Stephen A. (2008). Going Lean: How the Best Companies Apply Lean Manufacturing  Principles to Shatter Uncertainty, Drive Innovation, and Maximize Profits. AMACOM (a division of American Management Association).