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Lecture Notes Review


Lecture One Multiple Choice Questions.

  1. (a) Knowledge is the result of the teachings of our parents.

(b)  Knowledge is the result of our experiences with our peers.

(c)  Knowledge is the understanding obtained through the process of experience

or appropriate study.

  1. (a) A heuristic is a happy event.

(b)  A heuristic is a rule of thumb based on years of experience.

(c)  A heuristic is an experimental result.

  1. (a) Knowledge is derived from data.

(b)  Knowledge is derived from information.

(c)  Knowledge is what smart people possess.

  1. (a) Information consists of unorganized and unprocessed facts.

(b)  Information is usually static in nature.

(c)  Data is usually static in nature.

  1. (a) Human learning can occur through example.

(b)  Human learning can occur through experience

(c)  (a) and (b).

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  1. (a) KM is getting the right knowledge to the right people at the right time so that they

can make the best decision.

(b)  KM stands for knowledge mirroring.

(c)  KM is prohibited in many organizations.

  1. (a) Better control of the markets has result in less stock volatility.

(b)  With the speed of today’s technology, a hotel manager has more time for decision

regarding whether or not to accept a price bid for a night’s accommodation.

(c)  Stock prices have become increasingly volatile in recent years.

Answers:  1. (c), 2. (b), 3. (b), 4. (c), 5. (c), 6 (a), 7. (c).

Lecture Two Multiple Choice Questions.

1.(a)  Tacit knowledge includes insights, intuitions and hunches.

(b)  Declarative knowledge declares things as they exist.

(c)  Procedural knowledge relates to steps leading to undesired outcomes.

  1. (a) Declarative knowledge can be both contextually and technically specific.

(b)  Procedural knowledge can be only technically specific.

(c)   Procedural knowledge uses only explicit knowledge.

  1. (a) The knowledge of new combination knowledge relies mostly on socialization.

(b)  The discovery of new tacit knowledge relies mostly on socialization.

(c)  Internalization involves the conversion of tacit knowledge into explicit forms

forms such as words, concepts, visuals, figurative language.

  1. (a) Knowledge application systems involve both direction and routines.

(b)  Knowledge sharing involves only direction.

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(c)  Knowledge discovery usually happens accidently.

  1. (a) Knowledge is the same as data and information.

(b)  Knowledge can be of different types.

(c)  Knowledge has one main characteristic.

  1. (a) Direction occurs when an individual possessing certain knowledge directs someone

without passing on that knowledge.

(b)  In knowledge application, the person making use of the knowledge does not necessarily

have to understand it.

(c)  (a) and (b)

  1. (a) Expertise can be defined as knowledge of higher quality.

(b)  An expert is somebody who can perform a task much better than others can.

(c)  (a) and (b)

Answers:  1. (a), 2. (a),  3.(b),  4. (a), 5. (b), 6. (c) 7. (c)

Lecture Three Multiple Choice Questions

  1. (a) Knowledge management can help to create knowledge.

(b)   Knowledge management impacts on an organization’s  people,

processes, products, and performance.

(c)  (a) and (b).

  1. (a) Knowledge management can help with employee learning.

(b)  Knowledge management can result in some employees becoming inflexible.

(c)  Knowledge management can result in job dissatisfaction because having

participated in the program, employees feel entitled to a promotion.

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  1. (a) An employee facing problems performing his job is likely to experience a decrease

in motivation.

(b)  KM can only have a positive effect if it is managed well.

(c)  (a) and (b)

  1. (a) Effectiveness is performing the processes quickly and in a low-cost fashion.

(b)  Organizations lacking in KM find it difficult to maintain process effectiveness

when faced with turnover of experienced and new employees.

(c)  Innovation improves effectiveness and efficiency but not marketability.

  1. (a) KM monitors only internal events.

(b)  Monitoring internal events prevents leaders from needing to modify plans and

settling for less appropriate approaches.

(c)  Neither (a) nor (b).

  1. (a) Impact on products can be value added and knowledge based.

(b)  Good added product value permits the company to charge more.

(c)  Effectiveness deals with which products would benefit most from added value.

  1. (a) Indirect impact of KM on organizational performance is a by-product.

(b)  KM presenting intellectual leadership in an industry could increase customer loyalty

(c)  KM exploits and develops tangible and intangible resources, often at the cost of the


Answers:  1. (c), 2. (a), 3. (c), 4. (b), 5. (c), 6. (a), 7. (b).

Lecture Four Multiple Choice Questions

  1. (a) Validation determines if the system was built right.

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(b)  Verification ensures that the correct system was built to meet the user’s expectations.

(c)  A systems analyst is a specialist in building information systems.

  1. (a) Getting people to share knowledge is one of the challenges in building KM systems.

(b)  A tutor-user has been labelled as a pencil pusher.

(c)  A pupil-user is a semi-skilled worker trying to learn more from the knowledge.

  1. (a) Projection is resistance to knowledge management  system development through

employee display of hostility towards management.

(b)  A training program run on a shoestring is usually a loser.

(c)  A drawn out three-week program is more effective than a rushed one-week program.

  1. (a) A conventional system is sequential.

(b)  In a conventional system testing is carried out after various steps.

(c)  The knowledge management development life cycle is process driven.

  1. (a) The first step in the KM Development Life Cycle is evaluating the existing


(b)  Once the KM system has been implemented it has to be tested.

(c)  The first step of a feasibility study is to form a master plan.

  1. (a) In scoping if a project cannot meet a deadline, cutting corners is advised.

(b)  Rule-based systems are the more popular knowledge-based systems.

(c)  Knowledge base should represent experts rather than expertise.

  1. (a) When implementing the KM system quality assurance is paramount.

(b)  Quality assurance includes checking for ambiguity and incompleteness

(c)  (a) and (b)


Answers:  1. (c), 2. (a), 3. (b), 4. (a), 5. (a),  6. (c), 7. (c).