Prior to the 9/11 terror attacks, airport security merely consisted of a serious of questions: did you pack your own bag, had that bag been in your possession all day, and whether or not any strangers had asked you to carry anything aboard the plane for them. After these serious of questions, one would just walk through a metal detector and board his/her flight. As a result of 9/11 terrorist attacks, sharp or pointed objects, box cutters, and other cutting tools have been banned on international and domestic flights. As early as 2002, all bags were checked for explosive devices. By 2004, new mandated regulations require all passengers’ jackets be x-rayed regardless to if the metal detector was activated during the scan. Customers are often asked to remove their shoes, especially if they had steel shanks that would trigger detectors. The list goes on and on and potentially agitates some customers. In response to the 9/11 terrorist attacks, the federal government enacted many laws to ensure the safety of all fliers. President Bush signed the Aviation and Transportation Security Act on November 19, 2001. This act started a new Transportation Security Administration (TSA). The two chief deviations in airport security noticeable to customers were the federalization of customer safety screening at all U.S. commercial airports by November 19, 2002, and the requirement to begin screening all checked baggage by December 31, 2002 (Blalock, G., Vrinda K., & Simon, D., 2005). As a result of new technology and the implementation of heightened security measures airports are much safer than they were prior to 9/11.