In the modern health care system, there are several barriers that result in deficiencies to patient access, service quality, and patient satisfaction. In response to these concerns, health care providers need to implement changes that can help the public to overcome the related challenges. The Quality Function Deployment (QFD) approach to problem solving can provide some insight into the threats as they are experienced by the potential users of the health care system. The philosophy that supports QFD emphasizes the importance of interfacing consumer demand with quality outputs. In this case, the design and delivery of health care services should be directly related to the needs of patients. This approach can be used to design changes to the existing health care system at the provider level that are likely to result in an improvement to service access conditions, the quality of health care, and the satisfaction of experiences as felt by patients.