Examining the Potential Development of a General Theory for Improving Team Communication


Improving team communication as a means of improving organizational function has been the subject of a vast amount of research. Much of this research focuses on specific types of organizations, and often takes a narrow view of what efforts have been undertaken and whether these efforts have been successful. There is a dearth of theoretical research in the field of improving team communication in terms of broad applicability to different types of organizations. This paper examines the efforts to improve team communication in the context of several different types or organizations and makes recommendations about several approaches used in specific organizations that may have applicability to a broader set of organizational structures.


Importance of communication

Communication is a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior (Merriam-Webster). There are usually five elements involved in a communication process which are sender, message, medium, receiver, and feedback. The sender is the one who sends the message and the message is the information, news, or other communication content that is sent. The receiver is the one for whom the message is intended and the medium is the channel selected by the sender to send the message. Examples of medium include face-to-face communication, email, telephone, and memo. The feedback is the confirmation from the receiver that the message has been received (The Times).


Ethics and Communication in Do Not Resuscitate Orders

Do Not Resuscitate (DNR) orders, simply put, instruct medical personnel not to initiate CPR upon the patient in case of a cardiac arrest (New York State Department of Health, 2012, p. 1), and they remain a subject of controversy in the medical profession. In their paper on “Ethics and Communication in Do Not Resuscitate Orders”, Dr. Tom Tomlinson and Dr. Howard Brody give a thoughtful look at this very emotional issue.  This paper will discuss arguments around the possibility of no medical benefits of CPR, the possibility of poor quality of life after CPR and the possibility of poor quality of life before CPR; it will conclude with a discussion on what recommendations Dr. Tomlinson and Brody make for dealing with these orders.


Communication in the organization

As a manager, the preparation of the meeting entails researching and collecting information on the importance of the emergent project to all stakeholders of the organization. The researchers and project engineers will need detailed explanation on the re-scheduling of their normal activities. Therefore, it is paramount for a manager to be familiar with all expected retaliations that may arise. This is because the interruption will mean that they will have delayed their production. This affects their normal working arrangements, but because the request is a direct order from the CEO, we all need to compromise.

Communication Strategies

Effective Communication and Employee Performance

Effective communication refers to delivery of undistorted information, with the delivery of the desired effect. Being effective communication is more than just sending and receiving an intended message but also choosing the right type of message as well as the appropriate channel of communication.  The desired information is interpreted between different parties and acted upon in the desired way. Communication is defined as imparting or exchanging information between two entities using a system of symbols, signs, or other behaviors.  Within the scope of businesses communications are passed in multiple ways.  There are messages sent with intention of receipt by the receiver and messages that are sent without intention or purpose.  The results of these communications all depend upon the receiver.  This being said the actual message sent to the receiver goes through multiple areas that could alter the transmission.  These alterations are called noise. 


Behavioral anchors of communication

Below standards Need development Highly effective
§  Interruptions. §  Listens when others speak. Occasionally demonstrates impatience. §  Listens patiently when others speak.


§  Inappropriate observation of manager’s during workshops and seminars. §  Direct observation of managers during delivery of speech in organized workshops and seminars. Subsequent inappropriate observation demonstrates lack of keenness. §  Direct keen observation of managers and directors during seminars/workshops.
§  Mismanagement and failure to evaluate the task assigned. §  Excellent management and evaluation, though delay responses to organizational demands. §  Excellent management and evaluation of delivery of services.

§  Respond promptly to organizational demands.

§  Harsh communication with other staff employees and clients §  Ineffective communication with staff employees and clients. This demonstrates poor leadership skills and abilities. §  Effective communication with staff and clients.
§  Using complex gestures when dealing with clients without explanation. §  Demonstrate skills verbally and non-verbally; sometimes fail to give correct explanation of gestures used. §  Demonstrate respectfully interactions with those who have different professional models or perspectives and using simple gestures.
§  Intolerance §  Demonstrates effect tolerance.

§  Tolerates and understand interpersonal conflicts that may arise in the office and able to deal with ambiguity and uncertainty.

§  Work collaboratively and harmoniously both wit the clients and workmates.

§  Solve problems without conflict and makes appropriate disclosures regarding problematic interpersonal situations.

§  Poor communication of ideas §  Communicate clearly using verbal, non-verbal, and written skills so as to serve diverse number of clients.

§  Able to demonstrate understanding of professional language..

§  Demonstrate descriptive understanding of command language both written and verbal, hence being able to meet demands of the customer.

§  Able to communicate clearly and effectively with clients

§  Unwillingness to help others. §  Engage in discussion concerning moral principles and ethical values but fails to discuss in depth intersection of personal and professional ethical and moral issues. §  Clearly demonstrates ethical legal standards policy competence.
§  Misunderstanding others. §  Demonstrates understanding of others workmates or clients. Rarely consult and cooperate with other disciplines in serving clients. §  Demonstrates full understanding of the others ideas.

§   Develop and maintain collaborative relationship in the workplace.

§  Engage in unwanted movements §  Always in the workplace to serve clients. Sometimes make unnecessary movements keeping the client waiting §  Always available to attend to customers.