Conflict Management and Negotiations

Abstract: Mediation is a means of resolving disputes which has much to recommend it. What follows is firstly, a literature review of mediation, highlighting the importance of procedural justice in resolving workplace disputes and child custody cases. In part II, a model of mediation is presented, including an emphasis on procedural justice, and a constructive engagement with emotions that avoids their more negative manifestations and ramifications for the negotiation process.


Introduction (p. 3)

Part I: The Nature and Functions of Mediation (p. 3)

I-A). Models and Characteristics of Mediation (p. 3)

I-B). Uses of Mediation: Cases from the Literature (p. 4)

Part II: A Proposed Model of Mediation (p. 7)

II-A). The Importance of Procedural Justice (p. 7).

II-B). The Helpful, Perceptive Outsider: The Mediator’s Approach (p. 8). 

II-C). The Strategic Importance of Common Ground and Relationships (p. 10).

II-D). The Impact of Emotion (p. 11).

Conclusion (p. 13)

Bibliography (p. 14)