Technical communications is a branch of business communications which involves several disciplines that work in unison to convey complex information for the purpose of accomplishing a specific goal. Technical communicators are people who study and provide information on technical products or processes then direct the information to the target audience via various media forms. The work of technical writers is not only relevant to industries whose final products are complex in nature; they also assist other industries in design, product support, production, and sales (Larson et al. 88).
To succeed in the field of technical communications, technical writers must appeal to the collaborative nature of the profession. Technical writers work with people from other professions like engineers, quality control, logistics, designers, analysts, sales, and customer service. Upon completion of the data gathering stage, technical writers then deliver the information using a plethora of channels. The media options include but are not limited to printed materials, websites, e-books, social media, presentations, meetings, audio, and video. The choice of media depends on the target demographic. As millennials are commonly tech savvy compared to the earlier generations, they are likely to be reached using social media, e-books, and websites. Older generations read more print media compared to millennials making print media a viable choice for them (Larson et al. 88).